facebook-pixel-code

Connecting to LinkedIn...

W1siziisijiwmtyvmdgvmzevmtqvntyvntevmtq2l2jpz3n0b2nrltezmdm4nzizmi1ims5qcgcixsxbinailcj0ahvtyiisijiwndh4mtawmcmixv0

Your Questions Answered

Frequently Asked Questions

Changing job can be a big decision, and can sometimes feel like a leap of faith. That's where we come in.

As a nationwide employer of nursing and healthcare staff there isn't a question that we haven't been asked by staff joining H1 Healthcare. We can help answer any questions you may have, even if this is your first time working with a recruitment company.

We answer your most common questions below, you can even download a complete version to remind yourself at a later date.

Frequently Asked Questions

Recruitment process
How long before I can start work?
When do I get my uniform and badge?  
Do you provide training?
Will I get paid for training?
I am a Nurse, will H1 Healthcare support me with my NMC Revalidation requirements?

Payroll
How will I get paid?
Why do H1 Healthcare use an Umbrella Company for payroll?
How do I submit my timesheets?
How often do I get paid?

Working with H1 Healthcare
Will I always have the same contact?
How will my consultant contact me?
How do I book shifts?
What if I miss the call?
How many shifts can I work each week?
Do I need to work the same days every week?
Will I always work in the same care setting?
What are your pay rates?
Am I allowed my mobile phone at work?
What’s the single most important piece of information about working with H1 Healthcare?

Incident reporting
What are your office hours?
What happens if I’m sick?
What happens if I turn up for a shift but get turned away?
What happens if I’m late for a shift? Who do I call?
What if I have a concern about clinical practice?

Recruitment Process

How long before I can start work?
Our recruitment process can be completed in three weeks. The time taken will be dependent upon H1 Healthcare receiving all supporting documentation and references.  You can start work as soon as we have received all your paperwork, references, and you have completed your training.  

When do I get my uniform and badge?  
Your uniform will be mailed out to you on the day that you are cleared for work. If you are attending a training course in Glasgow or Aberdeen you will be issued your uniform on the day.

Do you provide training?
Yes. As part of your application process, it will be compulsory to attend a local training office for induction training. All H1 Healthcare candidates undertake a comprehensive Induction programme upon joining H1 Healthcare consisting of:

Manual Handling

Basic Life Support

Infection Control

Fire Safety and Awareness

Protection of vulnerable adults (POVA)


           
              
   



Will I get paid for training?
No. Our training is unpaid as it is part of our recruitment process.

I am a Nurse, will H1 Healthcare support me with my NMC Revalidation requirements?
Yes, if your main employer is H1 Healthcare, we will support you through this process.


Payroll
How will I get paid?
You will be supplied with timesheets that must be completed and signed for at the end of each shift by the care home you work in. You will submit your timesheets weekly and will be paid by bank transfer each week.

All candidates are paid using an Umbrella Company. 

Why do H1 Healthcare use an Umbrella Company for payroll?
Using an Umbrella Company ensures that your pay is equal to, or better, than being paid directly by H1 Healthcare as a permanent member of staff.  

How do I submit my timesheets?
Your completed timesheets can either be scanned and emailed as a picture or posted to our Payroll department. You are responsible for making sure the timesheet provided is easy to read and correctly completed.

How often do I get paid?
You will be paid weekly, assuming your timesheets are received before 12pm each Tuesday.


Working with H1 Healthcare
Will I always have the same contact?
All staff are assigned a recruitment consultant who will be your main point of contact and a compliance consultant to guide you through the registration process. 
Once you have been signed off you will be contacted by your consultant during the day and by our on-call team out of hours
​(Monday to Friday 5 - 10pm and Saturday and Sunday 7am – 10pm)

How will my consultant contact me?
Our primary method of contacting you will be by phone, as we regularly require your confirmation there and then. If we cannot reach you, we will follow up with a text message and email.

How do I book shifts?
You tell us when you are free and we’ll do the rest. You’re required to provide your available days for work in advance for the following week by 5pm every Friday. Failure to do so will result in lost work.  As long as we have your availability, we will assign you locations that fit your skill set. Your consultant will contact you to confirm any shift bookings.

What if I miss the call?
The consultant will always leave a voicemail (if a voicemail facility is available). This will be followed by a text message and email. It is then your responsibility to contact your consultant at the earliest possible time.  Messages that are not responded to or calls not returned may result in lost work.

How many shifts can I work each week?
We require you to work a minimum of two shifts per week to allow us to offer continuity to our clients. You are free to work more shifts but must follow safe working practices of working no more than 48 hours per week.

Do I need to work the same days every week?
No. The days that you work is your choice. The earlier you share your availability, the longer we have to assign you to shifts on the days of your choice.

Will I always work in the same care setting?
We supply to a range of clients offering a variety of care setting.  You would be expected to work in multiple locations depending on your experience, location and availability.

What is your pay rates?
Our pay rates vary depending on the client you work with and the day/shift that you work.  Your recruitment consultant will discuss the pay rate with you before confirming any shift.

Am I allowed my mobile phone at work?
The use of personal mobile phones is not permitted within the care setting.  All phones should be left in your bag / jacket and can only be used on breaks.  

What’s the single most important piece of information about working with H1 Healthcare?
H1 Healthcare take pride in the service we offer to our clients and as such we will expect all representatives of H1 Healthcare to be: professional, courteous, and committed to both the role and clients you will be working on behalf of.

Communicating with your recruitment consultant is absolutely key, failure to respond to texts, emails or calls can result in shifts not being offered to you.  Once you accept a shift, we will expect you to attend this shift unless it is an absolute emergency.   


Incident reporting
What are your office hours?
Normal office hours are 0800 – 2200 Monday to Friday and 0700 – 2200 Saturday, Sunday and Christmas & New Year Holidays.  
An out of hours on call service operates between these hours.

What happens if I’m sick?
You must notify your recruitment consultant immediately on the first day of absence.  It is not acceptable for other people to call on your behalf, unless there is a good reason for this, for example, that you are unable to call due to a medical reason.  You are not permitted to report absence for work by sending a text message or email.

Any instance of sickness or diarrhoea must be reported to your recruitment consultant and will lead to a 48 hour quarantine before you are clear to return to work.

What happens if I turn up for a shift but get turned away?
It is not expected that you would be turned away from a shift.  If this does happen, and the fault does not lie with you, then you will be paid for 2 hours as standard.

What happens if I’m late for a shift? Who do I call?
You are expected to arrive at work in good time to begin working at the start time arranged.  If, for any reason, you are going to be late for work, you must inform your recruitment consultant and the client personally by telephone.  
 
If you become frequently late for work, your recruitment consultant or Nurse Manager may hold a meeting with you to decide on the outcome.  

What if I have a concern about clinical practice?
Any concerns must be reported to your Recruitment Consultant who will forward to the appropriate Manager. H1 Healthcare has procedures in place for dealing with any concerns you may have.


Latest Roles

Social Stream